Give consumers a continuous connection to your brand from their smartphone.
With the connection digital, first contact resolution improves, and the demand curve for care flattens.
Understand sentiment for 100% of consumer interactions in real time, not after the fact with surveys for a fraction of interactions.
Agents can work side by side with bots in the same conversation window.
VA has found that women Veterans underutilize VA care, largely due to a lack of knowledge about VA benefits and available services and their eligibility for them.
In response, the Call Center contacts women Veterans to let them know about the services they have earned.
Bots do the heavy lifting for repetitive processes, while humans take care of the rest.
The role of bots, and their cost savings, are expanded over time via machine learning.
The WVCC is expanding its outreach to women Veterans with a new online, one-to-one Chat Function.VIRTUAL EVENT The 1st AI-powered web experience Come see the first AI-powered conversational web page that can deliver a personalized consumer experience at scale.Learn how you can start transforming your website immediately.Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.Real-Time Measurements Understand sentiment for 100% of consumer interactions in real time, not after the fact with surveys for a fraction of interactions.You may be considered a Veteran If you served on active duty in the armed forces of the United States and was discharged or released under conditions other than dishonorable. When you call the Women Veterans Call Center, you will receive direct assistance from a trained VA contact representative.You do not need to have wartime or combat experience to be considered a Veteran. Representatives are here to assist you with your questions, concerns and provide you with resources.You should call the Women Veterans Call Center if you have any questions about VA services or health care available to women Veterans. Women Veterans can access WVCC chat through the Women Veterans Health Care Web site ( VA contact representatives are women, and some representatives are Veterans.You may also call the Women Veterans Call Center if you have concerns about your current VA health care services. The Women Veterans Call Center chat tab is located on the right-hand side of the website. All representatives are trained to provide information as it relates to services and benefits available to women Veterans. If you prefer, the Women Veterans Call Center representative can help coordinate care with your regular health care providers by connecting you with the Women Veteran Program Manager at the VA Medical Center closest to you. Do you know what health care benefits you have earned? Should you receive any benefits from VA, like the GI Bill?